Help Center
Contact & Support
Got a question? Check the FAQ below or reach out directly.
Get in touch
You can reach us via email. We typically respond within 24 hours.
support@boxhead.shopFrequently Asked Questions
How do downloads work?
After your payment is confirmed, you'll get access to download your purchased videos from your account's Downloads section.
I paid — where is my download?
First, refresh the page and check your Downloads section. If it still doesn't show up after a few minutes, contact us with the email you used at checkout.
Can I re-download a purchase later?
Yes. Purchased content remains available in your account so you can download it again if needed.
Do you offer refunds?
Purchases are not refundable. If you have an issue with a file (corrupted, wrong item, etc.), contact us and we'll help.
Is my payment information stored here?
No. Payments are handled by the payment provider. We don't store your full card details.
Content Protection Notice
All purchased content is for personal use only. Redistributing, re-uploading, or sharing content on any website or platform is strictly prohibited. Accounts found violating this policy will be permanently terminated and all access to purchased content will be revoked without refund. See our Terms of Service for full details.
Still need help?
Drop us a line and we'll get back to you as soon as possible.